Lead Debt Collection Specialist

Job Title: Lead Debt Collection Specialist
Location: Los Angeles
Reports To: Director of Finance
Type: Full-Time

We are seeking a motivated and experienced Lead Debt Collection Specialist to join our team. The ideal candidate will have a strong background in debt collection, proven leadership abilities, and a commitment to delivering results in a fast-paced environment. This role involves overseeing collection efforts, mentoring team members, and helping to refine and enforce collection strategies and policies.
 
Key Responsibilities:

• Lead day-to-day account receivable activities, ensuring timely and effective recovery of outstanding debts.
• Serve as the first point of contact for escalated or complex accounts.
• Monitor and report on key performance indicators for the collections team.
• Provide guidance, coaching, and support to collector specialists to improve performance and compliance.
• Ensure adherence to federal, state, and company regulations and policies regarding debt collection.
• Collaborate with management to develop and implement improved collection strategies and workflows.
• Maintain accurate records of collection activities and account status using internal systems.
• Point of contact & query resolution for Key Accounts/ CMO’s (Charter Management Organization’s)

Qualifications:

• Minimum of 3 years of experience in a debt collection role.
• Previous experience working for a debt collection agency or company strongly preferred.
• Strong knowledge of FDCPA and other relevant debt collection laws and regulations.
• Excellent communication and negotiation skills.
• Proven ability to handle difficult conversations professionally and effectively.
• Experience leading a team or mentoring peers is a plus.
• Proficient with excel

Preferred Traits:

• Results-driven and goal-oriented.
• Highly organized with strong attention to detail.
• Empathetic, yet firm in managing customer interactions.
• Comfortable working in a metrics-driven environment.

About Scoot Education:
Scoot Education is an educational staffing company that bridges the gap between schools in need and stellar educators to ensure that students don’t lose valuable learning. We are tech-driven, but human-enabled, and come with 5+ years across America on top of 15+ years of global expertise. We are dedicated to helping create exceptional experiences in education, and care about developing meaningful relationships with our substitutes and school communities. We strive to make all decisions based on our “BE GREAT” values: Belief, Equity, Growth, Relationships, Empower, Attitude, and Team.

Apply now